|
Web Site Availability
Service Level Agreement
COVERAGE
This Web Site Availability Service Level Agreement
applies to YOU if YOU have ordered *any* hosting plans
("Service") and YOU are in good financial standing with
Digital Eagles.
SERVICE LEVEL
Digital Eagles endeavors to have network connectivity
available for http access by third parties 99.99% of the
time ("Web Site Availability").
CREDITS
In the event that there is no Web Site Availability,
Digital Eagles will credit the monthly service charge
for the Service as calculated below and as measured
24-hours a day in a calendar month, with the maximum
credit not to exceed the monthly service charge for the
affected month:
Web Site Availability Credit
95% to 99.4% = 30%
90% to 94.9% = 50%
89.9% or below = 100%
In
order for YOU to receive a credit on YOUR account, YOU
must request such credit within seven (7) business days
after YOU experienced no Web Site Availability. YOU must
request credit by sending an electronic mail message to
sales@jjiweb.com. For security, the body of
this message must contain YOUR account number/domain
name, the dates and times of the unavailability of YOUR
web site, and such other customer identification
requested by Digital Eagles. Credits will usually be
applied within sixty (60) days of YOUR credit request.
Credit to your account shall be YOUR sole and exclusive
remedy in the event that there is no Web Site
Availability.
RESTRICTIONS
Credits shall not be provided to YOU in the event that
YOU have no Web Site Availability resulting from (i)
scheduled maintenance, (ii) YOUR behavior or the
performance or failure of YOUR equipment, facilities or
applications, or (iii) circumstances beyond Digital
Eagles reasonable control, including, without
limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or delay in
transportation, unavailability of interruption or delay
in telecommunications or third party services (including
DNS propagation), failure of third party software or
hardware or inability to obtain raw materials, supplies,
or power used in or equipment needed for provision of
YOUR Web Site.
LIMITATIONS
On-line problems occur continuously. There might come a
time when you cannot access your website or any other
service. This is not necessarily due to Digital Eagles.
Perhaps your ISP is experiencing technical difficulties,
or there might be a routing problem between your ISP and
Digital Eagles, making communication difficult or
impossible. We cannot bere the responsibility of such
problems. Our monitoring agents determine the uptime of
our service, and not any one client's experience. |
